We currently deliver only within the USA, and the shipping is free.

All orders are processed within 1-3 business days. Please note there may be delays during weekends, holidays, or other unforeseen circumstances.

Actual delivery time is much less than promised. It is about 10-15 days when it is estimated as a small parcel. It is about 25-35 days when it is considered as a large package. Delivery times may vary, especially during the holiday season.

If you have not received your order within 30 days of payment, please contact us. We will trace your order and get back to you as soon as possible.

All duties and taxes are included in the cost of shipping. If you receive any communications from customs, please email us with your order number, and we will resolve the issue with our shipping team.

Please double-check your mailing address during checkout. If you notice an error, contact our support team immediately. We are not responsible for packages sent to the wrong address due to customer error.

Please note that we are not responsible for any lost, retained or damaged packages once they leave our fulfillment center. We are also not responsible for any shipping errors that may occur due to the camera. By making a purchase on our website, the customer agrees and understands that any lost or damaged packages leaving any Donna delivery center become the responsibility of the customer and the applicable third party.

Shipping is provided by a third-party carrier. Any shipping-related issues must be handled by the carrier. Donna Baby Shop is responsible for your order until it reaches the carrier.

By ordering from Donna Baby Shop, you agree to our shipping terms and conditions and assume responsibility for your order once it leaves our fulfillment center.